Terms of Use

Effective Date: 2 May 2025

These Terms of Service (the “Terms”) form a legally binding agreement (the “Agreement”) between Caide, Inc., 251 Little Falls Drive, Wilmington, Delaware 19808 (“Caide,” “we,” “our,” or “us”) and the business entity or natural person that registers an account or otherwise uses the Services (“Client,” “you,” or “your”). By accessing or using the Services, you accept and agree to be bound by the Agreement.

1. Definitions

“Services” means Caide’s AI-enabled sales-automation platform and any related onboarding, consulting, support, or managed-mailbox services that (i) analyse your offering, (ii) source, validate, and enrich prospect data, (iii) draft outreach content, and (iv) dispatch email campaigns.

“Seat” means one named individual login credential authorised to access the platform.

“Lead Data” means prospect information sourced by Caide or supplied by Client for outreach purposes.‍

“Controller” / “Processor”: As defined by applicable data-protection legislation (e.g., GDPR, Delaware PDPA).‍

“Stripe” refers to Stripe, Inc. and its affiliates that provide payment processing to Caide.

Any capitalised term not defined here has the meaning given elsewhere in these Terms.

2. Provision of the Services

2.1 During an active subscription term, Caide will make the Services available to the Client and will use commercially reasonable efforts to generate and deliver outreach emails reflecting the Client’s offering. Clients may update their offering data at any time during the subscription.

2.2 Standard onboarding is included with all subscriptions. Additional services, such as managed-mailbox operations, or credit packages for extended outreach, are available as optional add-ons and require a separate written order. All such services are governed by this Agreement.

2.3 Unless expressly agreed otherwise in writing, Caide processes Client website and CRM data transiently (in memory only) and discards it upon task completion. Persistent storage is limited to content generated and sent from the platform, including outreach emails and replies.

2.4 You remain solely liable for (i) the legality of uploaded or generated content, (ii) list provenance, and (iii) any obligations to defend or indemnify third parties arising from your use of the Services.

3. Accounts, Seats & Security

3.1 Each Seat is personal to one natural person. Sharing credentials or rotating multiple individuals through a single Seat is prohibited.

3.2 A Seat holder may connect multiple sending addresses provided (i) the addresses belong to that Seat holder or (ii) the Client controls the relevant domains.

3.3 The Client must safeguard credentials and notify Caide immediately of any unauthorised access.

4. Data Protection & Privacy

4.1 For Lead Data and CRM data the Client is the Controller and Caide is the Processor.

4.2 OAuth Scopes (Sign-Up) – On sign-in with Google Workspace or Microsoft 365 we request access to the user’s basic profile (name, company and profile photo).

4.3 OAuth Scopes (Email Connection) – Operating the platform requires permission to (i) view mailbox messages and settings and (ii) send email on the user’s behalf.

4.4 CRM Integration – With Client authorisation we read from and write to the Client’s CRM; most CRM data is processed only in memory.

4.5 We maintain administrative, technical and organisational safeguards appropriate to the risk and shall assist the Client in meeting data-subject obligations where required by law

5. Email & Messaging Compliance

Caide will implement and maintain appropriate safeguards to ensure that the platform and its usage remain compliant with applicable anti-spam, telemarketing, intellectual property, and privacy laws, including but not limited to CAN-SPAM, CASL, GDPR, and relevant state statutes.

The Client must not attempt to circumvent these safeguards or use the Services to engage in unlawful messaging activities, including spam. Any such misuse may result in immediate suspension or termination of the Services, at Caide’s sole discretion.

6. Third-Party Services

Integrations with email providers, CRMs or other applications are governed solely by the third party’s terms and privacy policy. Caide is not liable for acts or omissions of those third parties.

7. Fees, Billing & Payment

7.1 Fees, billing cadence and renewal terms are stated on the ordering page or order form. Subscriptions renew automatically for successive periods equal to the initial term unless either party gives at least thirty (30) days’ written notice of non-renewal.

7.2 Payments are processed by Stripe. By paying Caide you authorise Stripe to debit your payment method for all fees.

7.3 If any payment remains outstanding for more than 30 days, the Client’s subscription may be downgraded to a limited-access plan until full payment is received. For optional add-ons, such as credit packages or managed mailboxes, non-payment may result in suspension of the specific service while the core subscription remains active.

8. Caide-Managed Mailboxes

8.1 Caide registers and owns the domains.
8.2 Domains and mailboxes are used exclusively for the Client’s outreach during the subscription term.
8.3 Sixty (60) days after termination Caide may retire or reassign the domain unless the parties agree otherwise in writing.

9. Acceptable Use

The Client must not:

1. send unlawful, harmful, defamatory or infringing content;
2. probe, scan or test the vulnerability of any Caide system;
3. reverse-engineer or decompile the platform;
4. sublicense, resell or provide the Services to third parties without Caide’s written consent.

10. Intellectual Property

10.1 Caide and its licensors retain all rights in the software, documentation and materials provided. Caide grants the Client a limited, non-exclusive, non-transferable right to access and use the Services during the subscription term.

10.2 The Client retains all rights in Lead Data, CRM data and email content and grants Caide and its subprocessors a licence to process such data (i) to provide the Services and (ii) to maintain, improve and secure the Service environment.

11. Support & Service Levels

A support chatbot is available 24/7 for level-one queries and guided troubleshooting. For other inquiries outside business hours, Clients may also contact us via the website contact form.

Target platform availability is 99% in any calendar month, excluding scheduled maintenance and events beyond our reasonable control.

12. Term, Suspension & Termination

12.1 The Agreement takes effect on the earlier of (a) the moment you create an account or (b) your first access or use of any part of the Services, and continues until all Subscriptions expire or are terminated.

12.2 Either party may terminate for material breach not cured within thirty (30) days of written notice.

12.3 Caide may suspend the Services immediately for material violations of Section 5, Section 9 or for non-payment.

12.4 Clients may cancel their subscription at any time. For full account deletion, a request must be submitted to Support.

12.5 Upon termination: (a) all outstanding fees become due immediately; (b) Client access ceases; (c) Caide will delete or anonymise personal data within sixty (60) days unless law requires longer retention.

13. Warranties

Caide warrants that it will provide the Services in a professional manner consistent with industry standards. EXCEPT FOR THIS WARRANTY, THE SERVICES ARE PROVIDED “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

14. Limitation of Liability

To the maximum extent permitted by law, Caide’s aggregate liability arising out of the Agreement shall not exceed the fees paid or payable by the Client in the twelve (12) months preceding the event giving rise to liability. Caide is not liable for indirect, incidental, consequential, special or punitive damages, or for loss of profits, revenue, data or goodwill.

15. Changes to Terms or Services

We may modify these Terms or the Services by providing at least thirty (30) days’ notice via email or in-app message. Continued use after the effective date constitutes acceptance. If the Client objects, the exclusive remedy is to terminate the affected subscription before the change takes effect.

19. Force Majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control (including natural disasters, internet outages, labour disputes or governmental action) provided it resumes performance as soon as commercially feasible.

20. Governing Law & Dispute Resolution

The Agreement is governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware.

21. Miscellaneous

21.1 The Agreement constitutes the entire agreement between the parties and supersedes all prior proposals or communications.
21.2 Neither party may assign the Agreement without the other’s written consent, except to a successor in connection with a merger or sale of substantially all assets.
21.3 Notices must be in writing and delivered by courier, certified mail or email to the addresses on record.
21.4 If any provision is held unenforceable, the remainder of the Agreement remains in effect.
21.5 Waiver of any breach is not a waiver of any other breach.

Contact info:

Caide, Inc.
251 Little Falls DriveWilmington, DE 19808, USA
‍💌 support@caide.io